Name: Universal Glazing Systems — Kumeū
Telephone: 0800 253 277

Effective Date: 16 September 2026
Last Updated: 16 September 2026

Introduction

Thank you for visiting the Universal Glazing Systems website, https://ugs.co.nz. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the New Zealand Privacy Act 2020.

This policy explains what we collect when you use our website, why we collect it, and who we share it with. If you have any questions or concerns about it, please contact our Privacy Officer at or on 0800 253 277.

What Information We Collect

Personal information you provide

We collect personal information that you voluntarily provide when you submit a form on our website. What we collect depends on which form you use:

General enquiries and quote requests — your name, email address, phone number, region, what your enquiry is about, and anything else you choose to tell us.
Technical requests — your name, email address, phone number, the products or systems you need documentation for, and your project or company details where you provide them.
Find an Expert referrals — your name, contact details, region and the product you are interested in.
Trade Partner applications — your contact details plus information about your business, including business name, business type, region and estimated annual spend.

Purpose: we collect this information to respond to your enquiry, to quote for work, to send you the technical documentation you have asked for, to refer you to an approved installer or reseller where you have asked us to, and to assess trade account applications.

Information collected automatically

When you visit our website, our hosting provider and analytics tools automatically record certain technical information, including:

IP address and the general location derived from it
Browser type and device type
Pages viewed, the date and time of your visit, and referring URLs

Purpose: this information helps us keep the website secure and understand how visitors use our site.

Cookies and similar technologies

We use cookies and similar technologies to enhance your browsing experience, to measure website traffic and to support our advertising (see Analytics and Advertising below). You can control or block cookies through your browser settings; some parts of the site may not function correctly if you do.

Spam protection on our forms

Our forms are protected by Google reCAPTCHA, which helps us tell real enquiries from automated spam. To do this, reCAPTCHA collects information about your device and how you interact with the page, and sends it to Google. Its use is subject to Google’s Privacy Policy and Terms of Service.

Embedded content

Our website includes embedded content from third-party websites, such as the Google map on our Contact page, and may include videos, images or social media posts. When you interact with embedded content, those third parties may collect data about you, use cookies, and monitor your interaction. Please refer to those websites’ privacy policies for more information.

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and requests
Provide quotes and carry out work you have asked us about
Send you technical documentation, CAD files and specification material you have requested
Refer you to an approved installer or reseller in your region, where you have asked us to
Assess and set up trade partner accounts
Improve our website and services
Measure how our website and advertising perform
Maintain website security
Comply with legal obligations

Analytics and Advertising

We use Google Tag Manager to load Google Analytics and Google Ads on our website. These tools set cookies and collect information about your visit, including the pages you view, the links you click, and technical details about your device and browser.

We use this information to understand how our website is performing, to measure the results of our advertising, and for remarketing — which means that after you visit our website, you may see advertising for Universal Glazing Systems on other websites and services within Google’s advertising network.

You can limit or opt out of this at any time:

Manage the ads you see and turn off ad personalisation in your Google account at myadcenter.google.com
Stop Google Analytics collecting data from your browser with Google’s opt-out browser add-on
Block or delete cookies through your browser settings

Information collected by these tools is handled by Google in accordance with its Privacy Policy.

How We Share Your Information

Approved resellers and installers

If you ask us to find an expert in your region, or if your enquiry is best handled locally, we will pass your enquiry and contact details to an approved reseller or installer so that they can contact you directly to arrange a measure and quote. These businesses are independent of Universal Glazing Systems and handle your information under their own privacy practices. If you would prefer we did not refer your enquiry on, please tell us when you get in touch, or contact us at .

Service providers

We share information with trusted third parties who help us operate our website and business, including our web hosting provider, our website security and content delivery provider, our email delivery provider, and our website analytics and advertising providers. They are only permitted to use your information to provide those services to us.

Legal requirements

We may disclose your information where required by law, or where it is necessary to protect our rights, property or safety, or that of others.

Selling your information

Other than the referrals described above, which are made so that your enquiry can be answered, we do not sell, rent or trade your personal information.

Storage outside New Zealand

Some of our service providers store information on servers located outside New Zealand. Where that is the case, we take reasonable steps to ensure your information is protected by comparable safeguards, as required by the Privacy Act 2020.

How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

Enquiry, technical request and referral forms are received by email and are also stored in our website’s records. We retain them for up to 2 years unless you request earlier deletion.
Trade Partner applications are retained for as long as the trade account relationship continues, and for a period afterwards where we are required to keep business and tax records.

Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of information that is inaccurate or incomplete

We will also, where practicable and where we are not required by law to retain it, delete personal information at your request.

To exercise these rights, please contact our Privacy Officer at or on 0800 253 277.

If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.

Children’s Privacy

Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. Enquiry and contact forms should be completed by an adult.

Changes to This Policy

We may update this privacy policy from time to time. The “Last Updated” date at the top indicates when changes were last made. We encourage you to review this policy periodically.

Governing Law

This privacy policy is governed by New Zealand law and the Privacy Act 2020.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:

Universal Glazing Systems Ltd
29 Grivelle Street, Kumeu
West Auckland, New Zealand
Email:
Phone: 0800 253 277